Jodo World

Boost support with
customer experience management

Manage your customer support across channels
on one platform.

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Proactive, Receptive, Responsive.

Empower your customer support teams to be all this and more with all the necessary tools, the correct information, and uninterrupted connections across Voice, Video, Chat & Email channels.

Customer Support

Effortless connections to create employee-customer relationships that matter.

Improve Customer Retention & Increase Revenue.

Augmented Support

Facilitate employee-customer connections through any channel with Single Cloud Framework.

Extended Support Channels

Go beyond traditional telephony, extended you support to digital channels.

Cross Platform Help

Respond to your customers across  mobile and social media platforms

Skills based Routing

Route the at-risk customer’s calls to the most suitable customer care exec for faster resolution

Issue Tracking

Real-time & transparent issue-resolution processes.

Features

Live Support Desk

Let the customer choose how they seek support Jodo Call, Chat, Video, Email, Social Media, or Self Service

Self Service

Help customers help themselves with advanced self-service options like IVR, Chat & Ai Voicebots

Screen & Doc Sharing

Provide hands on support to at risk customers from any website, platform & campaign.

APIs

Easy Integration with enterprise ticketing solutions & business applications

Workflow Automation

Automatic distribution of emails, chats, & calls based on custom business workflow

Features

Live Support Desk

Let the customer choose how they seek support Jodo Call, Chat, Video, Email, Social Media, or Self Service

Self Service

Help customers help themselves with advanced self-service options like IVR, Chat & Ai Voicebots

Screen & Doc Sharing

Provide hands on support to at risk customers from any website, platform & campaign.

APIs

Easy Integration with enterprise ticketing solutions & business applications

Workflow Automation

Automatic distribution of emails, chats, & calls based on custom business workflow